Siemens Communications, Inc., and Genesys Telecommunications
Laboratories, Inc., an Alcatel Company (NYSE:ALA, Paris: CGEP.PA), today
announced a new integration of technologies – using open next-generation
session initiation protocol (SIP) standards – to bring a single, centralised
platform of rich contact centre and communication solutions to large
enterprises. The integration includes the SIP-based Siemens HiPath® 8000
Real-Time IP System and the SIP-based Genesys 7 portfolio of contact centre
management applications.
“The joint solution consolidates contact centre applications
on a SIP infrastructure and can help deliver key customer benefits such as
centralised management operations and reduced total cost of ownership,” said
Nicolas De Kouchkovsky, senior vice president of marketing and business
development for Genesys. “This combination of SIP-based solutions means that
all the resources of an enterprise, regardless of location, can be enabled with
applications that produce high-quality contact centre service and customer
care.”
Siemens and Genesys will show the power of the combined SIP
solutions for both convergence of network communications and contact centre
management. This new approach is designed to enable enterprises using the
HiPath 8000 and Genesys 7 platforms to build on existing communication
infrastructure investments. The combined solution is also designed to allow the
migration to SIP one business unit at a time, with continued interoperability
with legacy systems to extend the reach of next-generation SIP solutions
throughout an enterprise’s IP network infrastructure.
The two companies are building on a longstanding partnership
to integrate technologies to create a complete IP contact centre solution based
around the HiPath 8000 voice over Internet protocol (VoIP) solution, one of the
industry’s first unified communication softswitches to be built
“Our collaborative offering demonstrates the power of SIP
and open standards,” said Mark Straton, senior vice president of marketing for
Siemens Communications, Inc. “Genesys and Siemens each developed product
offerings separately, but we integrated the two offerings using SIP. The
combined solution is expected to result in a cost-effective, multimedia contact
centre solution that can scale to support thousands of users and can run on
many telephony networks.”
Building upon a ten-year reseller relationship, Siemens and
Genesys recently completed interoperability testing for the combined solution
at the Siemens Labs in
About Genesys Telecommunications Laboratories, Inc.
About Alcatel
About Siemens
Siemens AG (NYSE:SI) is one of the largest global
electronics and engineering companies with reported worldwide sales of $91.5
billion in fiscal 2004. Founded more than 150 years ago, the company is a
leader in the areas Medical, Power, Automation and Control, Transportation,
Information and Communications, Lighting, Building Technologies, Water
Technologies and Services and Home Appliances. With its
About Siemens Communications, Inc.
Note: HiPath is a registered trademark of Siemens AG or its
subsidiaries and affiliates. All other company, brand, product and service
names are trademarks or registered trademarks of their respective holders.
This release contains forward-looking statements based on
beliefs of Siemens management. The words "anticipate,"
"believe," "estimate," "forecast,"
"expect," "intend," "plan," "should,"
and "project" are used to identify forward-looking statements. Such
statements reflect the company's current views with respect to future events
and are subject to risks and uncertainties. Many factors could cause the actual
results to be materially different, including, among others, changes in general
economic and business conditions, changes in currency exchange rates and
interest rates, introduction of competing products, lack of acceptance of new
products or services and changes in business strategy. Actual results may vary
materially from those projected here. Siemens does not intend or assume any
obligation to update these forward-looking statements.
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