Genesys Labs honoured by AT&T as Outstanding Supplier

WOKINGHAM - July 3, 2007 - Commitment to excellence over the past year has earned Genesys Telecommunications Laboratories, Inc., an Alcatel-Lucent company (Euronext Paris and NYSE: ALU), recognition as an outstanding supplier to AT&T Inc. (NYSE: T), one of the world's leading data, voice, wireless and Internet services providers.

"We're proud of our long-standing tradition of providing unparalleled products and services to our business and residential customers," said Maureen Merkle, President, AT&T Procurement. "We're successful on that front in large part thanks to suppliers like Genesys Labs that consistently go above and beyond the call of duty."

Genesys Labs received one of 39 supplier recognition awards for its work in helping AT&T deliver outstanding service to its customers during the past year. Genesys Labs was recognised for its contributions in the Teamwork category.

"We are proud to be recognised by AT&T in the category of 'Teamwork' and will continue to focus on leveraging the strengths of both companies to provide customer service solutions for customers," said Paul Segre, Chief Operating Officer of Genesys.
 
As part of its annual supplier recognition programme, AT&T took out a half-page ad in the June 5, 2007, edition of The Wall Street Journal to publicly thank the selected companies.

About Genesys Telecommunications Laboratories, Inc.
Genesys, an Alcatel-Lucent company, is the only company that focuses 100 per cent on software to manage customer interactions over the phone, web and in e-mail. The Genesys software suite dynamically connects customers with the right resources - self-service or assisted-service - to fulfill customer requests, optimise customer care goals and efficiently use resources. Genesys software directs more than 100 million customer interactions every day for 4,000 companies and government agencies in 80 countries. These companies and agencies can leverage their entire organisation, from the contact centre to the back office, to improve the overall customer experience. As a result, Genesys helps stop customer frustration, drive efficiency, and accelerate business innovation. For more information, go to www.genesyslab.com or visit the industry blog at www.betterinteractions.com

About Alcatel-Lucent
Alcatel-Lucent (Euronext Paris and NYSE: ALU) provides solutions that enable service providers, enterprises and governments worldwide, to deliver voice, data and video communication services to end-users. As a leader in fixed, mobile and converged broadband networking, IP technologies, applications, and services, Alcatel-Lucent offers the end-to-end solutions that enable compelling communications services for people at home, at work and on the move. With operations in more than 130 countries, Alcatel-Lucent is a local partner with global reach. The company has the most experienced global services team in the industry, and one of the largest research, technology and innovation organisations in the telecommunications industry. Alcatel-Lucent achieved adjusted proforma revenues of Euro 18.3 billion in 2006 and is incorporated in France, with executive offices located in Paris. [All figures exclude impact of activities transferred to Thales]. For more information, visit Alcatel-Lucent on the Internet: www.alcatel-lucent.com

Media Contact:
Duncan Burford, UK PR for Genesys. 01780 721 433, dburford@iba-europe.com

 

Issuers of news releases, not Targetwire, are solely responsible for the accuracy of the content.