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Genesys Launches G-Force Customer Network and 2007 Customer Innovation Awards
- Customer Innovation Awards Identifies World’s Most Innovative Customer Service Organisations Worldwide
Judged annually by more than twenty top industry analysts who closely follow the customer service industry, the Genesys Customer Innovation Awards are one of the most significant global assessments of state-of-the-art advancements among organisations providing rich customer interactions and taking an integrated approach to service customer. Nominations for the customer innovations awards will be accepted from any organisation, government agency, or educational institution until November 30, 2007. Finalist companies will be honoured in 2008 at a Genesys G-Force user conference, special regional events, and via press releases or similar announcements.
G-Force Network
The Genesys G-Force Network is a global Genesys user community that links more than 4,000 customer service organisations. This network is designed to provide a venue for members to educate themselves and gain lessons from others to improve their interactions and enhance relationships.
"The G-Force Network was developed to help our customers engage with us and with one another. This programme improves customer intimacy by aligning our existing customer-facing initiatives under a single 'umbrella' while delivering information, activities, events, special offers and networking opportunities," said Arnaud Kraaijvanger, vice president of marketing programmes, Genesys. "As a company that promotes improved customer experiences we are committed to doing the same for our customers."
Additional details on the G-Force Network are available on the Genesys Website:
http://www.genesyslab.com/community/user_network.asp
Customer Innovation Awards Guidelines
Each nominee will be assessed on four key criteria to determine how closely they come to delivering excellent customer service through the innovative use of technology in highly dynamic environments. This includes:
- Innovating in a dynamic and challenging environment
- Optimising service via technology and business processes
- Improving the overall customer experience
- Leveraging contact centres and customer service strategically
Previous award recipients include Ladbrokes plc, the world's leading sports betting and gaming company. Last year Ladbrokes received top rankings in efficiency, financial performance and customer satisfaction.
"The Customer Innovation Awards was a very worthwhile process. It was great meeting the analysts and sharing knowledge with the other Finalists. As a participant I was made to feel very welcome and part of a very large community," said Liam Hennessy, Head of Call Centers, Ladbrokes. "The Customer Innovation Awards were well received by our employees and our Board of Directors."
"We're noticing a marked increase in the number of organisations that treat their contact centres as strategic opportunities, linking customer service improvements to business success," said Paul Segre, president and CEO, Genesys. "We look forward to helping outstanding customer service organisations share their stories of success."
Organisations interested in submitting a nomination form should complete the short on-line form before November 30, 2007: http://genesyslab.com/newsurvey/2007CustomerInnovationAwards/
About Genesys Telecommunications Laboratories, Inc.
Genesys, an Alcatel-Lucent company, is the only company that focuses 100 per cent on software to manage customer interactions over the phone, web and in e-mail. The Genesys software suite dynamically connects customers with the right resources - self-service or assisted-service - to fulfill customer requests, optimise customer care goals and efficiently use resources. Genesys software directs more than 100 million customer interactions every day for 4,000 companies and government agencies in 80 countries. These companies and agencies can leverage their entire organisation, from the contact centre to the back office, to improve the overall customer experience. As a result, Genesys helps stop customer frustration, drive efficiency, and accelerate business innovation. For more information, go to http://www.genesyslab.com or visit the industry blog at http://www.betterinteractions.com
About Alcatel-Lucent
Alcatel-Lucent (Euronext Paris and NYSE: ALU) provides solutions that enable service providers, enterprises and governments worldwide, to deliver voice, data and video communication services to end users. As a leader in fixed, mobile and converged broadband networking, IP technologies, applications, and services, Alcatel-Lucent offers the end-to-end solutions that enable compelling communications services for people at home, at work and on the move. With operations in more than 130 countries, Alcatel-Lucent is a local partner with global reach. The company has the most experienced global services team in the industry, and one of the largest research, technology and innovation organizations in the telecommunications industry. Alcatel-Lucent achieved adjusted proforma revenues of Euro 18.3 billion in 2006 and is incorporated in France, with executive offices located in Paris. [All figures exclude impact of activities to be transferred to Thales]. For more information, visit Alcatel-Lucent at http://www.alcatel-lucent.com
Duncan Burford, PR for Genesys, 01780 721433, dburford@iba-europe.com
David Radoff, Genesys, +1 650.466.1078, dradoff@genesyslab.com
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