ProtoCall One to host open interactive Webinar on the effect of Silent Call regulations

  • Speakers from Ofcom, T-Mobile and Genesys to discuss impact of regulations and how to develop effective business strategies
  • Wednesday 25th April, 11:00 BST - click here to register

ProtoCall One, the UK's premier systems integration consultancy for the contact centre industry, will host an open 'Silent Calls: One Year Later' webinar on Wednesday 25th April. Ofcom will be on-hand to provide precise details on its most recent regulations, and listeners will hear a customer case study as well as advice on how organisations can ensure their own compliance. ProtoCall One's consulting expertise enables it to identify the key business strategies to both comply with new laws and enhance an entire outbound operation. The event features speakers from T-Mobile and Genesys, as well as Ofcom. The combination of perspectives will help provide further focus on the operational, legal and technological aspects of developing new business processes.

T-Mobile will present a detailed case study illustrating the recent successful transformation of its outbound operations to conform to Ofcom regulations. Clare Johnson, Outbound Dialler Support Manager at T-Mobile, comments: "When Ofcom's revised regulations came out, we recognised that changes had to be made to the policy and processes relating to our outbound operation. After liaising with external partners and consultation with Ofcom, we were able to implement a completely new outbound business strategy - resulting in total compliance across our operations as well as many overall business benefits."

Frank Phillips, Consumer Manager at the Ofcom Department of Investigations will contribute an official standpoint to the webinar, identifying key issues around the Ofcom regulations. He will talk about the policies governing "persistent misuse" of electronic communications networks, which came into effect in March 2006, along with the specific rules on issues such as call abandonment rates in call centres. In January 2007, Ofcom for the first time fined four UK companies between £32,500 and £45,000 for persistently breaking several of its regulations, and Frank Phillips will help to show how organisations can ensure they are not affected in the same way.

"The webinar will be an excellent opportunity for people to come and learn about Ofcom's silent call regulations, and what organisations need to do to change their outbound operations in light of them," added Simon Gresswell, Director of Professional Services at ProtoCall One. "Implementing effective business processes, with the suitable technology to back them up, will ensure businesses comply with new, as well as existing, regulations whilst adding significant value to their outbound operations."

About ProtoCall One
ProtoCall One is UK's premier systems integration consultancy for the contact centre industry. It is the leading independent advisor to the country's top telecommunications service providers, helping them develop advanced network-based solutions for large contact centres. It is also widely recognised as the 'Number One' professional services and support organisation for the industry-leading Genesys Call Centre Solutions. ProtoCall One helps organisations to identify and resolve the technical and business issues involved in integrating contact centres into mainstream business processes, with a strong focus on financial services, telecommunications, travel and public sector markets. Additional information is available at www.pc-1.co.uk or for more information please contact:

Cynthia Thompson
Marketing Manager
ProtoCall One
Tel: 0870 204 2613
cthompson@pc-1.co.uk

Manuela Whittaker
IBA, PR for ProtoCall One
Tel: 01780 721433
mwhittaker@iba-europe.com

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