Datapoint Signs Distributor Agreement with Jacada

  •    Will Provide Unified Customer Service Desktop Solutions for the UK Market
LONDON - 5th October 2006 - Jacada Ltd. (Nasdaq: JCDA), a leading provider of unified desktop and process optimisation solutions for customer service operations, has announced that it has signed a distributor agreement with Datapoint Customer Solutions Ltd, the leading UK expert in call centre operations. Under the agreement, Datapoint Customer Solutions Ltd will sell, service and support Jacada WorkSpace and Jacada Fusion customer service solutions to the contact centre market in the UK.

“We chose Jacada because of its 14 year track record in simplifying complex customer service processes,” says Vim Vithaldas, CEO for Datapoint Customer Solutions Ltd. “The value of a unified desktop as a rapid way to optimise current infrastructure or as an agent-friendly interface for next generation multi-channel infrastructures is tangible. It results in reduced call lengths and wrap up time, shorter agent training times, reduced data entry issues, and greater focus on consistent customer experiences. Jacada’s solutions are already being deployed in UK call centres delivering against the business case - with ROI in all cases. They are the only credible supplier of non-invasive integration solutions in the call centre market.”

“Jacada is extremely excited to partner with such a dominant UK expert in call centres as Datapoint Customer Solutions,” said Ofer Yourvexel, managing director for Jacada EMEA and APAC regions. “This alliance is further proof as to the value and importance of desktop optimisation solutions like Jacada. By partnering with Datapoint Customer Solutions, we are now in an excellent position to continue providing these solutions to the UK contact centre market which is considered to be one of the largest markets worldwide.”

About Datapoint:
Datapoint implements call centre infrastructure and applications that are operationally, commercially and technically integrated into its customers’ businesses. An established European company headquartered in the UK, Datapoint has over 20 years of expertise in the call centre market. During this time it has pioneered several industry innovations, including the first telephone bank for First Direct, and has installed and maintained over 66,000 seats in over 200 call centres.
For more information please visit the company website: www.datapoint.com

About Jacada:
Jacada is a leading provider of unified desktop and process optimisation solutions for customer service operations. The company’s solutions help customers rapidly simplify and improve high-value business processes without the need for long and expensive systems replacement projects.

Jacada provides two award-winning solutions that have been proven to make a significant impact on customer service efficiency and effectiveness. Jacada WorkSpace is a unified desktop that incorporates all critical functions required by the contact centre agent to successfully complete customer interactions. Jacada Fusion is a process optimisation solution that leverages patented technology to enable customer service centres to improve customer satisfaction and increase revenues by providing customer service representatives with more time for customer care and revenue-generating activities.  

Jacada has over 1200 customers worldwide including many Fortune 1000 corporations and government organisations. Founded in 1990, Jacada operates globally with offices in Atlanta, Georgia; Herzliya, Israel; London, England and Munich, Germany. Jacada can be reached at www.jacada.com or at 1-800-773-9574.

This press release contains "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995, such as statements relating to future financial results and plans for future business development activities, and are prospective. These statements include all statements that are not statements of historical fact and consists of those regarding intent, belief or current expectations of the Company, its directors or its officers with respect to, among other things: (i) the Company’s financing plans; (ii) trends affecting the Company’s financial condition or results of operations; and (iii) the Company’s growth strategy and operating strategy (including the development of its products and services). The words "may," "could," "would," "will," "believe," "anticipate," "estimate," "expect," "intend," "plan," and similar expressions or variations thereof are intended to identify forward-looking statements. Investors are cautioned that any such forward-looking statements are not guarantees of the future performance and involve risks and uncertainties, many of which are beyond the Company’s ability to control. Actual results may differ materially from those projected in the forward-looking statements as a result of various factors including the performance and continued acceptance of our products, general economic conditions and other Risk Factors specifically identified in our reports filed with the Securities and Exchange Commission. The Company undertakes no obligation to update or revise any forward-looking statement for events or circumstances after the date on which such statement is made. The Company cannot assess the impact of or the extent to which any single factor or risk, or combination of them, may cause. For a more complete discussion of risk factors, please see the Company's Form 20-F and other Statements filed with the Securities and Exchange Commission.

Jacada is a trademark of Jacada Ltd. All other brands or product names are trademarks of their respective owners.

###

Jacada Contacts:
Louise Sambells
PressOffice, PR for Jacada
Tel: 01780 721 433
E-mail: lsambells.pressoffice@targetwire.com


Issuers of news releases, not Targetwire, are solely responsible for the accuracy of the content.