RavenCSI announces new intelligent features to its Customer
Experience (CX) and employee satisfaction management system to
help companies build competitive edge
- Surveys can be intuitively built and published in less
than 60 seconds
- Important real-time customer feedback helps organizations
keep finger on the pulse
- Enhanced distribution tracking and list syncing enables
organizations to use RavenCSI to conduct their own primary
research
September 27 2021, Mesa, Ariz. – RavenCSI™
announced today it is releasing new functionalities for its
real-time customer experience and staff survey & research
management system. The new enhancements, developed since its
initial launch at the beginning of the Covid-19 pandemic in April
2020, will give organizations access to powerful and secure market
intelligence capabilities to enable them to intuitively design,
conduct and analyze their own internal, customer or industry
surveys and carry out primary research.
Version 2.0 of the platform is built on the secure Microsoft Azure
cloud. An organization can now build a 10-question survey and
publish in less than 60 seconds with new enhanced logic that helps
manage survey development, speed and efficiency. During the
building phase, users now have the ability to create visually
appealing and engaging surveys using specialized custom survey
templates enhanced with the ability to use Net Promoter Score,
emoji and star rating question types.
Access to results and feedback is easy. The new platform contains
built-in SMS and email functionality to instantly share surveys to
pre-loaded lists with unique URLs and custom redirects. Dynamic
custom reports with QR/URL logic allow users to view real-time
results on any internet-connected device. When a survey is live,
RavenCSI allows users to create real-time response alerts based on
advanced demographics and answers to key questions – hierarchy
table management allows these alerts to be used by leadership for
accountability tracking.
The platform also allows migration of historical data from other
platforms to maintain continuity. There is also a data export
option to include numeric scaling and text response relationships
to mitigate additional Excel management.
“RavenCSI rivals some of the most developed survey and research
platforms on the market and comes without the high costs which are
prohibitive for a lot of organizations in the current climate.
These new developments make RavenCSI a more attractive and
affordable alternative,” says Brian Boyette, RavenCSI Founder.
“Our real-time data collection, analysis and alerts will enable
organizations of any size to quickly and easily study their
customer experience and employee satisfaction ratings.
Additionally, with our new intuitive survey design features and
direct distribution list syncing, they will be able to even
conduct their own primary research. RavenCSI initially focused on
its target markets of banking, financial services and healthcare
but is now widening its reach with these new developments to
include any service-related industry.”
About RavenCSI
RavenCSI, headquartered in Mesa, AZ is a leading provider of
real-time data feedback and survey tools. Through its
technology-enabled suite of products and services, RavenCSI
captures feedback using innovative tools like QR Codes and
personal URLs enabling our customers to capture feedback, learn,
and react based on questions or surveys offered online in real
time. RavenCSI offers full-service content development and
robust standard reporting that delivers maximum value and
ensures data is actionable, not simply interesting and
non-informative. Learn more at www.ravencsi.com
MEDIA CONTACT
Jamie Kightley
Tel: +1 561 228 1940
jkightley@iba-international.com