Cybit to install Fleetstar-Online into Ideal Boilers’ new 80-strong fleet of engineer vans

  • Fleetstar-Online will help enhance Duty of Care provision and ensure greater security for all fleet vehicles

Cybit, the UK’s leading online telematics service provider, will provide 80 units of its Fleetstar-Online Internet-based fleet and asset management solution to Ideal Boilers, a leading domestic and commercial boiler specialist. Fleetstar’s real-time tracking functionality will help Ideal Boilers enhance Duty of Care provision for its mobile engineers and improve the security of its vans.

The high levels of real-time fleet visibility and manageability provided by the Fleetstar-Online solution will enable Ideal Boilers to ensure it provides enhanced Duty of Care to its drivers by monitoring adherence to safe driving practices and the Working Time Directive. Every Ideal Boilers engineer van carries an extensive parts inventory - made possible by real-time replenishment processes through handheld devices - and Fleetstar-Online’s stolen vehicle tracking functionality will enhance security.

“We want our engineers to have the best tools at their disposal to maximise the customer service our clients experience,” commented Howard Ruston, Director of Services, Ideal Boilers. “We have given them laptops to help with diagnostics, handheld PDAs to help them send in reports and initiate parts replenishment in real-time, and now we have implemented telematics to provide them with enhanced Duty of Care, security and accountability. Our customers will sometimes dispute the times that an engineer spent at their property, or whether they called when they said they did. Fleetstar-Online will enable us to prove that our engineers fulfilled their obligations to our customers.

“We wanted to improve the standard of our vans, in terms of size as well as comfort for the drivers, and this seemed like an ideal opportunity to deploy telematics throughout the fleet. We upgraded every van and our telematics investment will help ensure that we protect our expenditure on new vehicles, and maximise the benefits that we can get from them,” Howard Ruston continued.

“Ideal Boilers is a very forward looking company and has invested in leading-edge technology throughout its business in order to differentiate itself from its competitors,” added John Wisdom, Cybit’s Group Sales and Marketing Director. “The implementation of telematics will extend that approach within its fleet and bring significant benefits to Ideal Boilers. Cybit will continue to work with Ideal Boilers to ensure that it can add value to its installation of Fleetstar-Online.”

Fleetstar-Online is Cybit’s scalable Internet-based fleet and asset management solution that provides organisations with precisely the level of telematics functionality they require, while also ensuring an easy upgrade path so that it can evolve to meet changing business needs. Fleet vehicles are fitted with a small electronic in-vehicle-unit (IVU) which is tracked by GPS in real-time and then transmits data to Cybit’s online control centre. It provides companies with a cost-effective ASP-based fleet management solution, which offers users anytime, anywhere access to the system via a standard web browser.

About Ideal Boilers:
Ideal Boilers is one of the most respected names in the UK domestic and commercial heating industry and the only company in its field to have achieved ‘World Class Manufacturer’ Accreditation. Ideal designs and develops ranges to suit the ever changing UK marketplace. Much of its business comes from domestic boilers and in this area it is a leader in high efficiency and one of the leading brands in the UK.

With a recent move towards condensing boilers, Ideal has led the market for non-domestic boilers and, with the launch of the Imax condensing range, maintains Ideal’s position as market leading supplier in the commercial and industrial boiler sector. Ideal Boilers recently scooped the prestigious Non-Domestic Product Award for its Imax Plus at the Inaugural Corgi Awards.

About Cybit:
Cybit is a leading Internet-based Telematics Service Provider (TSP) and supplier of fleet and asset management solutions to the business-to-business sector. Cybit’s solutions portfolio includes vehicle tracking and management, lone worker support and car pool management. Hundreds of companies across a wide range of industries already use Cybit’s online solutions to improve the management and control of their fixed and mobile assets. Additional information is available at

Contact information:

Duncan Burford
IBA - PR for Cybit
Tel: 01780 721 433

Chris Linney
Senior Marketing Executive, Cybit
Tel: 01480 389 100


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