Renault Trucks to enhance its roadside assistance service with Cybit telematics solution

  • Renault Trucks is to pioneer an industry first approach to roadside assistance using the Cybit solution
  • Fleetstar-Online solution provides real time tracking information for Renault 24/24 recovery vehicles

Cybit, the UK’s leading online Telematics Service Provider (TSP), has won an order for Fleetstar-Online from Renault Trucks, which offers one of the market’s biggest and most diversified range of vans and trucks. The company will install 80 units of Cybit’s Internet-based fleet and asset management solution into its 'Renault Trucks 24/24' roadside assistance service fleet, enabling real-time tracking of its 24/24 vehicles and enhancing the company’s operational efficiency through improved response times and reporting.

Fleetstar-Online will be used to identify and dispatch the nearest available 24/24 vehicle to a customer needing assistance, and will help Renault Trucks to improve service levels by keeping customers informed of the roadside assistance vehicle’s position and its estimated arrival time. Fleetstar-Online’s historical reporting functionality will also enable Renault Trucks to critically analyse responses and identify tangible areas for operational improvement.

“Cybit’s Fleetstar-Online solution will play a key role in helping to make our operation more productive by providing the key information that we need to effectively analyse what’s actually going on,” commented Andrew Walker, Aftermarket Service Manager, Renault Trucks. “Visibility of operations enables us to improve our service to customers, and make real-time adjustments on the day to improve the effectiveness of our recovery technicians. Historical reporting is just as important because it will enable us to conduct more long-term analysis to highlight where we need to tighten up our operations. With the addition of this technology, our 24/24 service has become a market leading, industry first operation and we believe the deployment of Fleetstar-Online will underpin further response improvement and continue to re-enforce our reputation as the market leader in roadside assistance.”

“For services such as Renault Trucks 24/24, it is essential that the service is fast and efficient for the customer, but also cost-effective in bottom line terms,” added John Wisdom, Group Sales and Marketing Director, Cybit. “Using Fleetstar-Online helps businesses such as Renault Trucks to achieve this, by giving them complete visibility of their mobile assets, and the tools to analyse all aspects of operational activity.“

Fleetstar-Online is Cybit’s scalable Internet-based fleet and asset management solution that provides organisations with precisely the level of telematics functionality they require, while also ensuring an easy upgrade path so that it can evolve to meet changing business needs. Fleet vehicles are fitted with a small electronic in-vehicle-unit (IVU) which is tracked by GPS in real-time and then transmits data to Cybit’s online control centre. It provides companies with a cost-effective ASP-based fleet management solution, which offers users anytime, anywhere access to the system via a standard web browser.

About Renault Trucks:
Renault Trucks now offers the biggest and most diversified range of vehicles and services on the market, thus positioning itself as the truck multispecialist working close to its customers. The company has recently completed the renewal of its entire product range from 2.8 to 44 tonnes. Done in only three years, no other truck manufacturer has ever achieved such a comprehensive programme in such a short time.

About Cybit:
Cybit is a leading Internet-based Telematics Service Provider (TSP) and supplier of fleet and asset management solutions to the business-to-business sector. Cybit’s solutions portfolio includes vehicle tracking and management, lone worker support and car pool management. Hundreds of companies across a wide range of industries already use Cybit’s online solutions to improve the management and control of their fixed and mobile assets. Additional information is available at www.cybit.co.uk

Contact information:
Duncan Burford
IBA - PR for Cybit
Tel: 01780 721433
Email: dburford@iba-europe.com

Chris Linney
Senior Marketing Executive, Cybit
Tel: 01480 389100
Email: clinney@cybit.co.uk

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