Interservefm implements Fleetstar-MRM solution from Cybit

  • Cybit's solution, including Fleetstar's new job management functionality, will help Interservefm meet stringent SLAs set by its key clients
  • Meeting client requirements will enable Interservefm to achieve a rapid return on investment

Cybit, the UK's leading online telematics service provider, has announced the implementation of 100 units of its Fleetstar-MRM solution into the engineers' vehicle fleet of Interservefm Ltd, a leading provider of outsourced support services. Interservefm provides full reactive and preventative building maintenance to a range of clients, with these latest 100 vehicles dedicated to 500 sites throughout London. Fleetstar-MRM has been chosen to help Interservefm meet strict Service Level Agreements set by these clients and avoid penalties for non-compliance by providing real-time reporting and monitoring of its vehicles.

Interservefm provides a tiered level of response as part of its agreement which is defined by the urgency of the repair. "Make-safe" reactive maintenance, where human safety is endangered, is required strictly within two hours, while less threatening issues range from same day to seven day fulfilment. Cybit's Fleetstar-MRM solution will help Interservefm ensure that it meets its response target by monitoring vehicle movements against scheduled jobs and identifying the nearest available engineer for emergency jobs. Additional operational benefits to the implementation include increased productivity through effective verification of its engineers' working time including job arrival and departure times. Real-time visibility will also enable Interservefm's dedicated helpdesk to provide accurate ETAs to its client. Cybit is also providing consultancy support to ensure Interservefm realises the full potential of Fleetstar and maximises its ROI.

"The Fleetstar-MRM solution is playing a very important role in ensuring we meet our SLAs," commented Graham Allingham, Interservefm Ltd. "We need a solution that will ensure we respond in time to emergency calls, and the combination of management and reporting through Cybit's solution enables us to achieve that more effectively. This means that Fleetstar will pay for itself very quickly, by helping us meet our service levels and improve contract retention."

"We have worked with Cybit on other contracts, so we were aware of the benefits that its Fleetstar solution could bring to our business in terms of enhancing productivity of staff and improving the service to our clients," continued Graham Allingham. "This implementation has been equally successful, and we are happy that we have a solution in place that will help ensure the on-going success of this contract."

"Strict service levels are a key feature of the Facilities Management sector" added John Wisdom, Group Sales and Marketing Director, Cybit. "With Fleetstar-MRM we are giving businesses like Interservefm the tools to enhance their service delivery, and protect their contract margins through increased productivity and adherence to SLAs."

Fleetstar-Online is Cybit's scalable Internet-based fleet and asset management solution that provides organisations with precisely the level of telematics functionality they require, while also ensuring an easy upgrade path so that it can evolve to meet changing business needs. Fleet vehicles are fitted with a small electronic in-vehicle-unit (IVU) which is tracked by GPS in real-time and then transmits data to Cybit's online control centre. It provides companies with a cost-effective ASP-based fleet management solution, which offers users anytime, anywhere access to the system via a standard web browser.

About Interservefm Ltd:
Interservefm Ltd provides outsourced support services to public and private sector organisations through facilities management contracts. Services include mechanical and electrical maintenance, energy monitoring, estates management, security, cleaning, catering, waste management and many others. Facilities Services operates primarily in the health, education, defence, commercial and local authority housing sectors.

About Cybit:
Cybit is the UK's market leading internet-based Telematics Service Provider (TSP). It provides over 1,000 organisations of all sizes across a wide range of industries with a comprehensive suite of online solutions to improve the management and control of nearly 25,000 fixed and mobile assets.

Cybit recently extended its reach into the maritime telematics sector following the acquisition of BlueFinger Limited, a global leader in the delivery of high value Economic Exclusion Zone (EEZ) management solutions to UK and international governments.

Additional information is available at and

Contact information:
Duncan Burford
IBA - PR for Cybit
Tel: 01780 721 433

Chris Linney
Senior Marketing Executive, Cybit
Tel: 01480 389100

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