The winners invested a significant amount of resources toward joint customer service solutions, including working on joint planning and execution with Genesys to influence revenue. In addition, each award winner aligned its strategies with Genesys to deliver comprehensive and dynamic contact centre solutions that integrate seamlessly and provide a high level of end-user customer satisfaction.
"The Genesys Partner Programme provides a framework for partners to leverage our technology leadership in order to increase their own market share and value," said Paul Segre, President and CEO, Genesys. "Each of our winners this year clearly went above and beyond to motivate the market to adopt new ideas, facilitate joint technology offerings with Genesys and develop integrated solutions for the marketplace."
There are five tiers in the Genesys Partner Programme, each with a specific set of benefits, training, joint marketing and certification requirements. Commensurate with each partners' investment, Genesys provides enhanced access to Genesys technology, education, and sales and marketing support. The end result allows partners to build strong relationships with Genesys and Genesys customers while gaining experience and adding references.
For more information about Genesys or the Genesys Partner Programme, please visit www.genesyslab.com.
About Genesys Telecommunications Laboratories, Inc.
Genesys, an Alcatel-Lucent company, is the only company that focuses 100 per cent on software to manage customer interactions over the phone, web and in e-mail. The Genesys software suite dynamically connects customers with the right resources – self-service or assisted-service - to fulfill customer requests, optimise customer care goals and efficiently use resources. Genesys software directs more than 100 million customer interactions every day for 4,000 companies and government agencies in 80 countries. These companies and agencies can leverage their entire organisation, from the contact centre to the back office, to improve the overall customer experience. As a result, Genesys helps stop customer frustration, drive efficiency, and accelerate business innovation. For more information, go to http://www.genesyslab.com or visit the industry blog at http://www.betterinteractions.com
Alcatel-Lucent (Euronext Paris and NYSE: ALU) provides solutions that enable service providers, enterprise and governments worldwide, to deliver voice, data and video communication services to end-users. As a leader in fixed, mobile and converged broadband networking, IP technologies, applications and services, Alcatel-Lucent offers the end-to-end solutions that enable compelling communications services for people at home, at work and on the move. With operations in more than 130 countries, Alcatel-Lucent is a local partner with global reach. The company has the most experienced global services team in the industry, and one of the largest research, technology and innovation organisations in the telecommunications industry. Alcatel-Lucent achieved revenues of Euro 17.8 billion in 2007 and is incorporated in France, with executive offices located in Paris. For more information, visit Alcatel-Lucent on the Internet: http://www.alcatel-lucent.com