Research identifies 'Customer Interaction' as key trend for Digital Signage in 2010

  • Retail, hospitality and grocery companies will demand better interplay with customers through their signage networks
  • Special consumer offers triggered by external events – such as weather changes – will help drive sales

Ontario, Canada – 01 December, 2009 – Research from Capital Networks Limited (CNL), a leading global provider of broadcasting and dynamic digital signage software, identifies 'Customer Interaction' as the key driver for the digital signage industry in 2010. Companies across a range of industries, including retail, hospitality and grocery, will look at ways to engage dynamically with their customers, to boost sales and customer loyalty. With the average person exposed to thousands of marketing messages a day, only the most engaging content will break through the clutter. To be effective, digital signage must be able to deliver hyper-targeted, dynamic messaging to a specific audience. In the coming year, businesses will explore smarter ways to use their signage networks.

Capital Network Limited’s interactive software, Audience™, enables companies to schedule or pre-program their digital signage content to interact with any set of data, target audience or environment. Content can be programmed using simple codes, then triggered to play by real-time automated data feeds, such as local weather conditions, essentially delivering the message most relevant to the current environment of the screen. Through this type of 'Dynamic Screen Scheduling', retailers, restaurants and supermarkets can interact with customers in real-time to increase sales, boost footfall and encourage customer loyalty.
"Reports suggest that the US economy is beginning to turn a corner, yet it remains unclear whether consumers will resume spending or remain cautious with their money," commented Jim Vair, Vice President of Business Development at Capital Networks Limited. "Companies that we work with are looking ahead to 2010 and identifying ways to ensure customers – old and new – feel they are getting the best value for money. And to do this, they want to interact with their customers, in real-time. Interactive digital signage is the only advertising mechanism that enables companies to immediately promote cost-saving offers when they most appeal to consumers."

Smart digital signage in action – just some of the ways it can work:

Retailers – Coupons, Vouchers and 'One-Day Sales' are very effective ways of increasing profit, however they have to be organized and advertised days or weeks in advance, which can be time-consuming and costly. By utilizing 'Dynamic Screen Scheduling' shops can program content to interact with current data. For example, if the current conditions are rainy, consumers coming in from the rain or about to go back outside will see content promoting umbrellas, rain hats, etc but if the weather is bright sunshine, content will automatically switch to promote sunglasses, sunscreen, etc.

Sports Bars/Pubs – Establishments showing live sports events can have their signage pre-programmed to offer promotions when the score of a game changes. For example, every time the home team scores, adverts automatically pop up promoting half price nachos for the next ten minutes. Customers will already have their full attention directed at the screens and such offers can encourage long-term customer loyalty, which is just as important as attracting new customers.

Supermarket Wine Boutiques – Interactive applications are very popular with consumers. Touch screen applications are now available that allow shoppers to press a button indicating what they are planning to have for dinner that evening and the signage would display suggested wine pairings based on the store’s current inventory.

About Capital Networks Ltd:
Capital Networks Ltd (CNL) is a leading global provider of broadcasting and dynamic digital signage software, which it delivers to 35 countries worldwide through authorized re-sellers. Its Audience™ suite reflects a remarkably flexible product line widely accepted by leaders in a wide range of industrial, educational, broadcast, cable, digital signage, hospitality, military and medical applications. Clients include: the BBC, United States Marine Corps, Purdue University, Royal Canadian Mounted Police, Pan Pacific Hotels in Singapore and Cablevision. CNL is a privately held company based in Markham, Ontario, Canada and has been established since 1991.

Jim Vair
Vice President,
Business Development
T : 905 946 1122 x 231

Caroline Addy
ThePressOffice – PR for Capital Networks Ltd
Tel: +44 (0) 1780 721433

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