ISO Appoints Justin Goodwin as COA Operations Manager

  • Justin Goodwin to head Client Services team and drive customer-facing performance

London, U.K. – 5 May, 2010Insurance Services Office (ISO) Limited, the U.K.’s leading provider of personal injury claims evaluation solutions and services, has appointed Justin Goodwin as Claims Outcome Advisor (COA) Operations Manager. Mr Goodwin has more than 23 years experience in the Insurance industry and will head Client Services activities for the ISO COA solution, including information technology, account management, training, data analytics and project management. Mr Goodwin has been with ISO for more than nine years. His promotion follows a significant expansion in ISO’s COA customer base in EMEA during 2008 and 2009, with new signings that include Fortis and QBE.

In his previous positions as ISO's Senior Business Consultant, Mr Goodwin helped to develop the company’s first Personal Injury Claims Management tool for U.K. and Irish markets and was also responsible for the subsequent roll-out across the entire client-base. In addition, he spearheaded a number of critical initiatives, including designing new systems and implementing detailed roll-out strategies. In his new role as Operations Manager, Mr Goodwin will be responsible for day-to-day service to all customers, roll-out of all new deployments, and the smooth transition of customers to upgraded versions of the COA software and recently developed Bureau Services.

Joe Pendle, Client Services Director at ISO, said: "Justin is a valued and experienced member of the company – and a natural choice to lead our Client Services teams. His exceptional organisational skills and attention to detail, coupled with both management and consultancy knowledge, will further enhance our high-quality customer services – which sets us apart from our competitors. ISO performed well in 2008 and 2009, resulting in an increased customer base and creating a need for an experienced manager to lead the way."

Mr Goodwin added: "I am very pleased to be appointed to this new position. Being equated with good customer service is something that we have worked hard to achieve. ISO has a dedicated team that ensures our customers – both new and old – continue to receive our highest levels of service."

About ISO Claims Outcome Advisor™ (COA™)
ISO Claims Outcome Advisor™ (COA™) is the industry’s first personal injury claims management solution that manages the multiple dimensions of organisations’ personal injury claims portfolios. COA understands the severity and recovery implications of more than 18,000 injuries, treatments, complications, and preexisting conditions and 14,000 occupations and creates for an insurer an historic database of all of its injury claims. COA helps claims handlers, managers, and actuaries manage the unique and complex medical, legal, and occupational issues presented by personal injury claims, and helps ensure appropriate financial arrangements are agreed to and implemented. Claims handlers can manage all aspects of a case from first notice of loss to return-to-work plans, rehabilitation, and damages.

About ISO
A leading source of information about risk, ISO provides data, analytics, and decision-support services to professionals in many fields, including insurance, finance, real estate, health services, government, human resources, and risk management. Using advanced technologies to collect, analyse, develop, and deliver information, ISO helps customers evaluate and manage risk. The company draws on vast expertise in actuarial science, insurance coverages, fire protection, fraud prevention, catastrophe and weather risk, predictive modeling, data management, economic forecasting, social and technological trends, and many other fields. To meet the needs of diverse clients, ISO employs an experienced staff of business and technical specialists, analysts, and certified professionals. Around the world, ISO helps customers protect people, property, and financial assets. For more information, visit

For more information please contact:
Mark Strang
Business Development Manager, ISO
Tel: 01252 761055

Manuela Whittaker
The Press Office – PR for ISO
Tel: 01780 721433

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