Innserve installs Cybit's Fleestar-Online in 250 service vans to optimise operational management

  • Innserve makes over 300,000 maintenance visits a year for clients including Carlsberg, Heineken and Greene King
  • ‘Private Use’ function hides technicians location when not working
  • For a high resolution image please click here

"We decided to order Fleetstar because it is very intuitive and easy to use for our control centre staff – who have complex technician management responsibilities."

Richard Japes, Senior Operations and Development Manager, Innserve.

Cybit, the UK’s leading online Telematics Service Provider, will implement its Fleetstar vehicle tracking and management solution into the service and maintenance fleet of Innserve, which supplies and maintains drink dispense systems for more than half of the UK’s licensed premises. Innserve, whose customers include Carlsberg, Heineken UK and Greene King, will install the solution in 250 of its service vans to optimise performance against time-critical SLAs as well as increase the safety of its technicians. Innserve maintains 70,000 establishments across the UK and makes in excess of 300,000 responsive maintenance visits per year.

Innserve will use Fleetstar as part of an integrated fleet management approach that also uses Toughbooks to control and monitor job distribution. The two systems will combine to boost productivity through visibility of both its technicians’ locations and job progression, enabling dynamic scheduling. In addition to performance, Innserve will use Fleetstar to strengthen lone-worker support and security in line with its Duty of Care responsibilities.

"We decided to order Fleetstar because it is very intuitive and easy to use for our control centre staff – who have complex technician management responsibilities," commented Richard Japes, Senior Operations and Development Manager, Innserve. "The vast majority of our jobs are reactive, which means we have a ticking clock of either four, 24 or 72 hours for every task and clear visibility is critical.

"As well as the solution itself, we were also impressed with the partnership approach that Cybit brought to the table. It's consultants are flexible and tailored what we’re deploying to address our individual needs. One example of this is that our deployment of Fleetstar will include a privacy button, so that we can’t see where the vehicles are when they’re being used privately, but we can still validate private mileage," Richard Japes continued.

Steve Towe, Director, Cybit, added: "Companies like Innserve see the value of telematics not just as a business critical tool, but also as a means to provide an effective level of safety and security for their employees. The detailed reporting and visibility that Fleetstar provides can be extremely valuable as part of a wider Duty of Care strategy, as well as delivering lasting operational and business-critical improvements."

Fleetstar-Online is Cybit’s industry leading, scalable suite of Internet-based Mobile Resource Management (MRM) and vehicle tracking tools. The high quality data relating vehicle and job performance is captured in conjunction with location information, reported and analysed through Fleetstar. This allows meaningful business decisions to be made using up to the minute information on operational performance.

Powerful reporting capabilities facilitate effective management of operational costs and productivity; support strategic initiatives around Carbon footprint; and increase compliance with legislation including Duty of Care and Health and Safety. The strategic importance of Fleetstar-generated information extends beyond vehicle tracking into the heart of the enterprise: Fleet derived information can be directly integrated into a range of business systems to improve the efficiency of the entire organisation. Fleetstar provides the business-critical information that organisations need to execute a clear and rapid path to return on investment.

About Innserve:
Innserve supplies, installs and maintains drinks dispense systems in over 70,000 of the 135,000 licensed premises in the UK. Over 300 drinks dispense maintenance and installation technicians are directly employed, covering the UK from Lands End to John O'Groats.

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About Cybit:
Cybit is a global force in Telematics, operating within three core sectors: Internet-based vehicle Telematics solutions; Economic Exclusive Zone (EEZ) Management; and Private Mobile Radio (PMR) based asset tracking and precise positioning solutions.

In the vehicle Telematics sector, Cybit is one of Europe’s leading Telematics Service Providers. More than 2,000 business-to-business clients use the company's fleet and asset management solutions to manage in excess of 50,000 assets primarily in the public sector, service industries and logistics and distribution markets. Solutions include in-vehicle technologies, workflow management, CanBus integration and internet-based monitoring and reporting software. The company also provides consulting services to advise on operational and legal issues such as duty of care and working hours.

Cybit is also a global leader in the field of EEZ fisheries management, tracking many thousands of fishing vessels on a daily basis. The company provides vessel monitoring and catch management solutions for many of the world’s major fishing nations. As well as EC governments including the UK, Ireland and Greece, Cybit helps to manage valuable fishing stocks for emerging nations such as Ghana, Namibia and Mozambique.

Cybit’s PMR business provides asset-tracking and precise positioning solutions for both maritime and land-based applications including mineral exploration and coastal security, Its precise positioning solutions are in constant use in the location and exploitation of oil, gas and mineral reserves around the globe.

Additional information is available at:

Contact information:

Duncan Burford
IBA - PR for Cybit
Tel: 01780 721 433

Graham Gordon
Marketing Manager, Cybit
Tel: 01480 389100

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