ISO Claims Outcome Advisor helps Admiral Group achieve significant savings by eliminating overpayments

• ISO’s personal injury claims-management solution provides improved efficiency and effective claims handling

The Admiral Group, one of the best-known providers of direct motor insurance in the UK, has achieved significant cost savings through consistent claims handling since its initial implementation of ISO Claims Outcome AdvisorTM (COA) from Insurance Services Office Ltd (ISO) in 2001. Admiral chose ISO’s personal injury claims-management solution after a pilot alongside a rival system because COA was more user-friendly and accurate, provided greater functionality and better value for money.

COA enables Admiral’s claims handlers to manage personal injury claims consistently and accurately from first notice of loss. The solution also provides a valuable training tool for both new and experienced employees. It allows claims handlers to understand the key components of the claim, supplies them with a medical encyclopaedia of injuries and the associated long-term effects of those injuries, and helps them identify opportunities for early settlement, rehabilitation and early return to work on every claim.

Stuart Morgan, Personal Injury Claims Manager for Admiral, said: “The Bodily Injury department has benefited from the use of COA through consistent settlement of personal injury claims. Feedback from users has been very positive. Our claims handlers have commented that using COA is quick and easy. They agree it brings some much-needed uniformity into assessing general damages from common injuries, as well as enabling them to value complex injuries more efficiently. Our handlers have also found that the solution helps them place injuries within the Judicial Studies Board brackets more accurately, providing them with a good research and reference tool to improve negotiations and ultimately better manage settlement costs.”

Stuart Morgan believes that personal injury claims are complex and the negotiation skills of claims handlers are paramount to the outcome of a claim: “Thanks to its functionalities, COA empowers our claims handlers and allows them to be more effective during negotiations with third parties, such as solicitors, ensuring that offers are more consistent and the best outcome is achieved for all parties. The solution has also proven to be a fast track training resource for new employees across the group, enabling new recruits to be ‘up-to-speed’ far more quickly.”

Joe Pendle, Director of Client Services for ISO, said: “The Admiral Group is one of many companies in the UK already reaping the real business benefits of ISO Claims Outcome Advisor. Personal injury insurance claims are difficult to quantify and with COA’s understanding of over 18,000 medical conditions and 14,000 occupations, claims are being dealt with far more consistently and accurately than ever before. Admiral’s results are a further endorsement of ISO’s second-generation web-based claims handling technology and highlights how COA is fast becoming the solution of choice for claims handlers and for personal injury claims management.”

About ISO Claims Outcome Advisor™ (COA™):
ISO Claims Outcome Advisor™ (COA™) is the industry's first personal injury claims management solution that manages the multiple dimensions of organisations' personal injury claims portfolios. COA understands the severity and recovery implications of over 18,000 injuries, treatments, complications and preexisting conditions and 14,000 occupations and creates for an insurer an historic database of all of its injury claims. COA helps claims handlers, managers and actuaries manage the unique and complex medical, legal, and occupational issues presented by personal injury claims, and helps ensure appropriate financial arrangements are agreed to and implemented. Claims handlers can manage all aspects of a case from first notice of loss to return-to-work plans, rehabilitation and damages.

About Admiral Group:
The Admiral Group is one of the leading direct response car insurers in the UK. Employing nearly 1,500 people in two sites in South Wales, the Admiral Group sells car insurance to private individuals through targeted brands, including Admiral, Bell Direct, Diamond and elephant.co.uk.

About ISO:
Insurance Services Office Ltd, a wholly owned subsidiary of Insurance Services Office, Inc. (ISO), is a leading provider of products and services that help measure, manage and reduce risk. ISO provides data, analytics and decision-support solutions to professionals in many fields, including insurance, finance, estate agency, health services, government and human resources. Professionals use ISO's databases and services to classify and evaluate a variety of risks and detect potential fraud. Around the world, ISO's services help customers protect people, property and financial assets. Insurance Services Office Ltd.’s customers in the UK include Admiral Group, AXA Insurance, Chaucer Insurance, Highway Insurance, Lloyd's, Rubicon Corporation and Zurich Financial Services.

For more information please contact:
Manuela Whittaker, IBA – PR for ISO
Tel: 01780 721433
mwhittaker@iba-europe.com

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