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Translations, Multiregion
ISO launches new version of Claims Outcome Advisor solution – COA 3.2.2
- Adds enhanced recovery assessments, greater granularity of injury definitions and detailed visibility of claims histories
- Strengthens claims handlers’ negotiating position to process claims fairly
COA 3.2.2 allows claims handlers to input claims information
faster than before, while retaining high levels of accuracy and consistency – a
key strength of the COA solution. The new features of COA 3.2.2 will enhance an
insurance organisation’s ability to use COA to provide an effective training
tool and to establish best practices in the claims handling process.
“The new version of Claims Outcome Advisor supplements the
many advances we have already made for the consistent and effective processing
of claims,” commented Joe Pendle, Director of Client Services for ISO. “COA
3.2.2 allows this accuracy and consistency to be made even more effective
because the claims entry process has been made quicker. With COA 3.2.2 we built
on quality, and have added the speed of entry that can deliver all-round
efficiency.”
COA 3.2.2 deepens the medical encyclopaedia contained within
the Claims Outcome Advisor solution which is key to the accuracy and
consistency of its claims processing capability. The database contains
information on over 18,000 injuries and 14,000 occupations and the new version
incorporates additional functionality which allows this information to be
searched and entered more quickly by claims handlers.
“COA is an extremely effective tool to supplement claims
handlers’ skills and knowledge bases,” continued Joe Pendle. “We have always
aimed to deliver applications which provide excellent support and a reliable
reference tool to drive more detailed management of the whole claims handling
process, which inevitably leads to improved efficiency. COA 3.2.2 retains all
the accuracy and detail of earlier versions but makes the claims handling
process quicker and easier.”
About ISO Claims Outcome Advisor™ (COA™)
ISO Claims Outcome Advisor™ (COA™) is the industry's
personal injury claims management solution that manages the multiple dimensions
of organisations' personal injury claims portfolios. COA understands the
severity and recovery implications of over 18,000 injuries, treatments,
complications and pre-existing conditions and 14,000 occupations and creates
for an insurer an historic database of all of its injury claims. COA helps
claims handlers, managers and actuaries manage the unique and complex medical,
legal, and occupational issues presented by personal injury claims, and helps
ensure appropriate financial arrangements are agreed to and implemented. Claims
handlers can manage all aspects of a case from first notice of loss to
return-to-work plans, rehabilitation and damages.
About ISO
Insurance Services Office (ISO) Ltd is a leading provider of
products and services that help measure, manage and reduce risk. ISO provides
data, analytics and decision-support solutions to professionals in many fields,
including insurance, finance, estate agency, health services, government and
human resources. Professionals use ISO's databases and services to classify and
evaluate a variety of risks and detect potential fraud. Around the world, ISO's
services help customers protect people, property and financial assets. ISO's customers in the
For more information please contact:
Mark Strang, ISO
Tel: 01252 761055
mstrang@iso.com
Tel: 01780 721433
mwhittaker@iba-europe.com
Issuers of news releases, not Targetwire, are solely responsible for the accuracy of the content.