Jacada Fusion Agent Portal Captures Best of Show at 2005 Annual Call Centre Expo

November 21, 2005 – Jacada Inc., (NASDAQ: JCDA), a leader in software solutions that drive contact centre process improvement, today announced that Jacada Fusion Agent Portal was recently selected as a "Best of Show" for the 2005 Annual Call Centre Expo (ACCE).

Launched during the ACCE show in September, Jacada Fusion Agent Portal is a desktop and process optimisation workspace designed to help contact centres maximise productivity where customer service representatives (CSR) are either burdened with multiple desktop applications or where complex business rules and processes hamper CSR productivity.

Having multiple applications and systems on the agent desktop can become extremely complex from a navigational standpoint, and can result in prolonged call times and increased error rates, negatively affecting both customer satisfaction and operational efficiency. Jacada Fusion Agent Portal provides simplified access to the multitude of applications needed to perform customer service tasks and eliminates redundant data entry.

"Jacada Fusion Agent Portal earns a Best of Show award at ACCE for making it easy for call centres to gather together all the applications agents use – including the applications' full functionality and the information these applications present – through one simple interface," said Joe Fleischer, Call Centre Magazine's chief technical editor.

The Best of Show award winners are selected from a broad range of contact centre solutions demonstrated at the annual ACCE show. The solutions recognised and bestowed the title of “Best of Show” offer substantial benefits to contact centre operations management by improving CSR productivity and enhancing customer service.

“It is an honour to receive such an award and recognition as a 2005 Best of Show,” said David Holmes, executive vice president of marketing for Jacada. “There are quite a number of companies that offer a wealth of high-value business solutions for the contact centre. We are extremely proud that our unique approach to delivering a simplified agent workspace that enhances customer interactions and gives CSR’s easier access to the information they need can have such a significant impact on customer service delivery and overall business process transformation.”

In addition to receiving a Best of Show for 2005, Jacada was recognised as the Call Centre Magazine Product of the Year for its Jacada Fusion contact centre process optimisation platform.

About Jacada
Jacada software solutions help customers rapidly simplify and improve high-value business processes while eliminating the need for long and expensive systems replacement projects. Jacada Fusion is an award-winning agent productivity solution containing patented technology that enables contact centres to reduce customer churn and increase revenues by providing more time for customer care and revenue-generating activities. Jacada Fusion Agent Portal is a web-based, thin-client workspace that incorporates all critical functions required by the contact centre agent to successfully complete customer interactions.

By significantly reducing call handle times, training costs and error rates, Jacada Fusion solutions deliver a rapid, easily measured return on investment, with payback typically achieved in weeks or months. Jacada solutions are deployed in hundreds of contact centres worldwide, and to millions of users through self-service applications designed to off-load contact centre activity.

Jacada has over 1200 customers worldwide including many Fortune 1000 corporations and government organisations. Founded in 1990, Jacada operates globally with offices in Atlanta, Georgia; Herzliya, Israel; London, England and Munich, Germany. Jacada can be reached at www.jacada.com or at 1-800-773-9574.

For more information please visit www.jacada.com or contact:
Duncan Burford
PR for Jacada
Tel: 01780 721433
E-mail: dburford@iba-europe.com

This press release contains "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995, such as statements relating to future financial results and plans for future business development activities, and are prospective. These statements include all statements that are not statements of historical fact and consists of those regarding intent, belief or current expectations of the Company, its directors or its officers with respect to, among other things: (i) the Company’s financing plans; (ii) trends affecting the Company’s financial condition or results of operations; and (iii) the Company’s growth strategy and operating strategy (including the development of its products and services). The words "may," "could," "would," “will,” "believe," "anticipate," "estimate," "expect," "intend," "plan," and similar expressions or variations thereof are intended to identify forward-looking statements. Investors are cautioned that any such forward-looking statements are not guarantees of the future performance and involve risks and uncertainties, many of which are beyond the Company’s ability to control. Actual results may differ materially from those projected in the forward-looking statements as a result of various factors including the performance and continued acceptance of our products, general economic conditions and other Risk Factors specifically identified in our reports filed with the Securities and Exchange Commission. The Company undertakes no obligation to update or revise any forward-looking statement for events or circumstances after the date on which such statement is made. The Company cannot assess the impact of or the extent to which any single factor or risk, or combination of them, may cause. For a more complete discussion of risk factors, please see the Company's Form 20-F and other Statements filed with the Securities and Exchange Commission.

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