Jacada Wins Significant Contract with Major Financial Services Firm in Europe

London, UK - July 19, 2006 - Jacada Ltd. (Nasdaq: JCDA), a leading provider of contact centre productivity solutions, today announced that it has entered into a significant software license agreement with one of Europe’s largest financial services companies.

The financial services company invested in Jacada Fusion as part of an initiative to deliver an enterprise-level view of the customer across multiple systems and customer records.  Jacada Fusion provides a critical component for this initiative by providing a non-invasive integration and process optimisation solution for the wide variety of business applications and platforms.  By automating manual and complex processes and providing more timely access to customer data, the company expects to improve employee productivity and customer service by delivering a single, enterprise view of the customer.

“While we are unable to disclose the name of the financial services company at this time, we are thrilled to see the value they have placed on Jacada Fusion,” said Gideon Hollander, CEO of Jacada. “Financial services is a prime market for Jacada due to the huge inventory of widely disparate business applications resulting from numerous mergers and acquisitions. Gaining an enterprise view of the customer is a daunting challenge in these organisations, and Jacada Fusion offers a rare opportunity to gain a competitive advantage without requiring risky and expensive application re-engineering or replacement projects.”

About Jacada
Jacada is a leading provider of customer service productivity solutions.  The company’s solutions help customers rapidly simplify and improve high-value business processes without the need for long and expensive systems replacement projects.

Jacada provides two award-winning solutions that have been proven to make a significant impact on customer service efficiency and effectiveness. Jacada WorkSpace is a unified desktop that incorporates all critical functions required by the contact centre agent to successfully complete customer interactions.  Jacada Fusion is a process optimisation solution that leverages patented technology to enable customer service centres to improve customer satisfaction and increase revenues by providing customer service representatives with more time for customer care and revenue-generating activities.  

Jacada has over 1200 customers worldwide including many Fortune 1000 corporations and government organisations.  Founded in 1990, Jacada operates globally with offices in Atlanta, Georgia; Herzliya, Israel; London, England and Munich, Germany. Jacada can be reached at www.jacada.com or at 1-800-773-9574.

Jacada Contacts:

Paul Sewell
770-352-1310 ext 383
psewell@jacada.com

and

Mauela Whittaker
IBA, PR for Jacada UK
01780 721 433
mwhittaker@iba-europe.com

This press release contains "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995, such as statements relating to future financial results and plans for future business development activities, and are prospective. These statements include all statements that are not statements of historical fact and consists of those regarding intent, belief or current expectations of the Company, its directors or its officers with respect to, among other things: (i) the Company’s financing plans; (ii) trends affecting the Company’s financial condition or results of operations; and (iii) the Company’s growth strategy and operating strategy (including the development of its products and services). The words "may," "could," "would," "will," "believe," "anticipate," "estimate," "expect," "intend," "plan," and similar expressions or variations thereof are intended to identify forward-looking statements. Investors are cautioned that any such forward-looking statements are not guarantees of the future performance and involve risks and uncertainties, many of which are beyond the Company’s ability to control. Actual results may differ materially from those projected in the forward-looking statements as a result of various factors including the performance and continued acceptance of our products, general economic conditions and other Risk Factors specifically identified in our reports filed with the Securities and Exchange Commission. The Company undertakes no obligation to update or revise any forward-looking statement for events or circumstances after the date on which such statement is made. The Company cannot assess the impact of or the extent to which any single factor or risk, or combination of them, may cause. For a more complete discussion of risk factors, please see the Company's Form 20-F and other Statements filed with the Securities and Exchange Commission.

Jacada is a trademark of Jacada Ltd. All other brands or product names are trademarks of their respective owners.

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