Tesco Wins Best Online Supermarket Award

Tesco has been awarded Best Online Supermarket by independent consumers at ReviewCentre.com, the leading consumer review Website.

The Review Centre award for Tesco's online shopping experience is based on averages of ratings and user comments submitted by Tesco customers to Review Centre in 2006, and also for the overall ratings featured at the Review Centre site.

The vast majority of Tesco.com customers who submitted reviews to the Online Supermarkets category on Review Centre were delighted with the convenience of shopping online with Britain's biggest supermarket chain.

With what were superb ratings in comparison to the average numbers in the Online Shop Reviews topic, high numbers of customers visiting the Review Centre Website to write reviews were able to recommend Tesco to other consumers, mostly praising the punctuality of deliveries and the excellent customer service provided by Tesco drivers and delivery crew.

"Delivery from my local store is excellent," said one reviewer, before adding: "Drivers are always pleasant and cheerful, and always advise if there are any substitutes or items not included."

Regular comments included the ease of replacing any damaged or unsatisfactory items and the ease of which refunds were made available if mistakes had been made with the order.

Many customers also revealed that while doing their supermarket shopping online with Tesco felt a little strange at first, they are now hooked and feel comfortable enough with the experience to recommend Tesco online shopping to others.

Tesco scored high ratings from their customers for the quality of its website and also for value for money.

Gaynor Holt, Chief Operations Officer at ReviewCentre.com, added, "Tesco customers clearly appreciate the opportunity for saving time and effort by shopping online with their favourite supermarket. Consistently shoppers identified the quality and ease of use of the www.tesco.com Website and also the punctuality, courtesy and reliability of delivery staff. Tesco clearly deserves this award for offering exceptional levels of service to its online shoppers."

To read the reviews, comments and ratings for Tesco.com and other award winners please visit Review Centre.  

About ReviewCentre.com:
Review Centre is the UK's largest consumer review Website with over 17 million page views per month (Hitwise.com). The Website also prides itself on the quality of the reviews submitted by customers and encourages accuracy, fairness and honesty. Review Centre is an ethical company with an emphasis on a family friendly editorial policy and a tradition of donating to local and national charities.

For more information please contact:
Gaynor Holt
Chief Operations Officer
Resource Team
Tel: 01457 833444
Email: gaynor@reviewcentre.com


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