ProtoCall One appoints Steve Robertson as Head of Direct Sales

• Joins from BT Global Services to support next phase of company growth

LONDON - September 12th, 2007 - ProtoCall One, the UK's premier systems integration consultancy for the contact centre industry, has appointed Steve Robertson as Head of Direct Sales. Steve Robertson's key focus will be on the development of strategic commercial partnerships and relationships as part of ProtoCall One’s marketing drive to extend its performance management software expertise.
    
Steve Robertson brings high level experience in the contact centre marketplace. Most recently, he was a Senior Sales Professional with BT Global Services, where he worked primarily within the financial sector on complex call centre and related projects. Prior to joining BT, Steve Robertson was a Senior Customer Interaction Management Sales specialist within the Cable & Wireless Centre of Excellence. At Cable & Wireless he worked on high value, new business solution contracts within the contact centre marketplace, with a focus on integrated technologies, professional services and applications development.

"We're delighted to add a professional of Steve's calibre to the ProtoCall One team," commented Faraz Khan, Business Development Manager at ProtoCall One. "His experience with new business solutions sales, particularly within FTSE companies throughout the UK, is impressive. What he brings to the table - a consultative and strategically aligned methodology - will allow ProtoCall One to expand its Genesys offerings across a broader marketplace."

"Enterprises should realise significant operational financial and competitive benefit through the optimisation and virtualisation of their operations and today’s tools can deliver just those things," added Steve Robertson, Head of Direct Sales at ProtoCall One. "I believe that today's enterprises must see and realise a return on investment - to me, this is a key competitive differentiator and I'm excited to join a professional organisation where my own philosophies are so closely echoed."

<sub>About ProtoCall One
ProtoCall One is the UK's premier systems integration consultancy for the contact centre industry. It is the leading independent advisor to the country’s top telecommunications service providers, helping them develop advanced network-based solutions for large contact centres. It is also widely recognised as the 'Number One' professional services and support organisation for the industry-leading Genesys Call Centre Solutions. ProtoCall One helps organisations to identify and resolve the technical and business issues involved in integrating contact centres into mainstream business processes, with a strong focus on financial services, telecommunications, travel and public sector markets. Additional information is available at www.pc-1.co.uk or for more information please contact:

Cynthia Thompson
Marketing Manager
ProtoCall One
Tel: 0800 881 8130
cthompson@pc-1.co.uk</sub>

_{Manuela Whittaker
IBA, PR for ProtoCall One
Tel: 01780 721433
mwhittaker@iba-europe.com}

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