Select Apartments launches new Enquiry Management Software to enhance the selection of a serviced apartment

  • Enables businesses to input more details and requests for their serviced apartments – to de-risk selection process
Select Apartments are priming a New Enquiry Management System in order to step-up customer-service and stay ahead of changes in the growing sector of the accommodation market. The system goes live on 25 March 2008.

The Serviced Apartment market is the current big news in the Business Travel industry. Demand is strong with many organisations part-switching from hotel use, and new supply is unfolding in many new towns and cities.

“We have always kept an edge with our person-to-person approach, so as we grow, this new system will support our Helpdesk to keep the human touch.” says Adrian England, Marketing Director of Select Apartments. “For us each brief is a new test of both our knowledge and our people-skills, so our systems should be invisible”.

Select Apartments has a 10 year track-record as an expert in knowing what works for different locations, lengths of stay and different grades of Assignee. It is a very people-based business, resistant to the Online-booking culture prevalent in the Hotel sector.

The M.D.,Simon Morrison, recalls: “When we started in 1998, we offered a sameday service. In 2001 this became a 4-hour turnaround. Since 2004 we have offered clients a Two Hour response-time, which is ultra-demanding when each brief is unique”.

Adrian England
Marketing Director
Select Apartments

25 March 2008

Tel: 0845 055 6352


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