Polymorph technology enables Practice Plan to automate services to private dental practices across UK

  • Lotus Notes-based system eliminates manual processes to improve interactions with 2000 dentists, 1000+ practices and 600,000 patients
  • Collection and payment time speed over 20 times faster
  • Will support growing range of services, from facial aesthetics to corporate plans
  • New system ensures Practice Plan is ready for future growth and NHS reforms

Runcorn, UK – 3rd February 2009Polymorph, one of the UK’s fastest growing IT services companies, has developed a bespoke Lotus Notes-based system for leading independent dental plan provider, Practice Plan Limited, to ensure it offers more efficient services to clients, which include, UK practices, dentists and patients. The new system automates business processes and eliminates manual tasks, which has enabled Practice Plan to slash collection and payment time with speeds now over 20 times faster than before the development. Practice Plan can now offer sophisticated and customised plans to each dentist and practice that cover new services, such as facial aesthetics, corporate plans, as well as tailored reporting for each of its clients.

Having looked at a variety of options, including systems from Microsoft and off-the-shelf solutions, Practice Plan decided its current Lotus Notes platform was a key element to the future of the business and chose Polymorph for its expertise in this particular technology. The new solution, designed by Polymorph, consolidates Practice Plan’s siloed applications to provide a single data repository accessible to all members of staff, and addresses its increased volume and flexibility requirements.

"The 2006 NHS reforms caused a large number of dentists to leave the public sector and set up their own private practices, which directly impacted Practice Plan’s business. We went from dealing with 330,000 patient records to 565,000+ in 12 months. With further growth of a potentially similar magnitude expected, Practice Plan needed to implement a system that could handle the very high transactional volumes we deal with," commented John Cawrey, Head of IT at Practice Plan.

"Polymorph has designed the solution in a way that, despite the large volumes, we are able to offer customised service plans for each of our client practices, provide accurate, up-to-the-minute information to all our staff, including our mobile sales force, and more importantly, extend our service offerings in the future, such as the ability for both dentists and patients to view their accounts online and check activity statuses," added John Cawrey.

Dentists would usually have regular payment plans for their patients, either via a monthly direct debit or annual cheques. With the increasing non-dental services practices are offering, Polymorph’s solution enables Practice Plan’s clients to track, manage and view the different, new payment plans they are providing. It has also allowed the organisation to set up new cancellation tracking, payment confirmation and customer survey services for the dentists.

"It was evident from the onset that Practice Plan was faced with a tall order, especially with the new reforms on the horizon from the NHS," commented Steve Harris, Managing Director of Polymorph. "We are confident Practice Plan’s new solution will enable it to deal with the increased practice demands and patient volumes. Having been chosen after a comprehensive market study is a great endorsement of our skills and capabilities and we look forward to continue to develop Practice Plan’s solution to allow it to offer even more customised services."

About Practice Plan Ltd:
practiceplan is the leading provider of custom branded dental plans. It has been supporting dentists for over 13 years, helping them to introduce plans to their existing patients, together with providing ideas to attract new ones.

practiceplan is dedicated to establishing the right dental plan for dentists, accompanied by a level of business support that is second to none.

About Polymorph:
Polymorph Ltd is one of the UK’s fastest growing IT services companies with an established team of professionals experienced in IBM, Microsoft and Linux. The company offers bespoke and third party application development and support, and upgrade or migration services. Through its Managed Services Division Polymorph provides SMEs with a comprehensive range of services that cover remote and on-site desktop and server support. Polymorph provides organisations across public and corporate sectors with IT consultancy, application development and support services to help improve processes, reduce costs and achieve rapid Return on Investment. Its customers include Merseyside Police, Manchester Airport, British Telecom and Nestle.
For additional information, please visit www.polymorph.co.uk

Or contact:

Manuela Whittaker
The PressOffice – PR for Polymorph
+44(0)1780 721433

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