ISO Introduces Personal Injury Claims Solution to Address MoJ Reforms

  • Links directly to industry’s insurance portal and intelligently populates all live PI claims
  • Supports all stages of the MoJ process
  • Enables insurers to meet the MoJ’s stringent settlement time frames and avoid penalties
  • Automates key processes to eliminate rekeying and manual errors

London U.K. – 25 November 10 Insurance Services Office (ISO) Limited, the U.K.’s leading provider of next-generation personal injury claims products and services, announced today that it has developed the industry’s first insurer application-to-application (A2A) solution to address all three stages of the Ministry of Justice (MoJ) reforms for personal injury motor claims. ISO’s web-based case management application — designed in conjunction with a leading British motor insurance company — was implemented on 30 April 2010, when the new MoJ Reforms went live. The application enables insurers to communicate directly with the insurance industry’s portal and meet the deadlines — some as short as 15 days — set by the MoJ reforms.

The new fast-track process for personal injury (PI) motor claims valued between £1,000 and £10,000, introduced by the MoJ on 30 April 2010, aims to settle low-value road traffic personal injury claims more quickly and reduce costs. ISO’s new web-based solution provides insurers with the tools to help them meet the stringent new time frames of the MoJ’s notification, liability, assessment, and response stages and can also help save on costs. Insurers can see at a glance which cases are approaching the various deadlines for responses and payments throughout the process. The sophisticated workflow engine allows the reallocation of work within the system to help ensure deadlines aren’t missed because of absent handlers.

Because it links directly to the industry’s claim portal, ISO’s case management application streamlines and accelerates the claims process for insurers. Insurers don’t have to access the portal directly to see if claims have been reported to them. The application electronically exchanges information with solicitors, eliminating rekeying efforts and errors. And it automatically populates appropriate work queues without the need for handlers to manually log on each time a response needs to be sent or to refresh their systems for case updates and CNFs (claims notification forms). Because the case management system is aligned to ISO Claims Outcome Advisor, those insurers using COA™ will have the cases set up in the system ready for the quantum assessment once the settlement pack arrives via the portal and the A2A functionality.   

"Many insurers are concerned about how they are going to deal with the MoJ reforms, particularly when the new framework has reached its full capacity," commented Joe Pendle, director of Client Services at ISO. "Our new case management application will help insurers meet the strict time frames of each of the stages without incurring the likely additional costs for failing to adhere to the new process."

"The new web-based application intelligently captures and communicates data between insurers and the insurance industry portal. It allows for adherence to very detailed MoJ-specific information and timescales," added Pendle. "It also manages deadlines and counts down cases from receipt to deadline by stage and claim characteristic so that the necessary information and evidence is available for responding within the required time frames. The built-in management information system enables much more information to be shared between parties, including additional details such as cases requiring car hire and rehabilitation. That functionality automatically matches the details to relevant cases worked on by claims handlers."

About ISO
Since 1971, ISO has been a leading source of information about property/casualty insurance risk. For a broad spectrum of commercial and personal lines of insurance, the company provides statistical, actuarial, underwriting, and claims information; policy language; information about specific locations; fraud-identification tools; and technical services. ISO serves insurers, reinsurers, agents and brokers, insurance regulators, risk managers, and other participants in the property/casualty insurance marketplace. ISO is a member of the Verisk Insurance Solutions group at Verisk Analytics. For more information, visit and or contact:

Mark Strang
Tel: 01252 761055

Claire Russell - PR for ISO
Tel: 01780 721433

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