UK Drainage Network implements Fleetstar telematics across nation-wide fleet

  • New solution helps reduce fuel use and on-road time for engineers
  • Increased visibility across fleet helps UKDN customer service drive
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"Not only has Fleetstar had a significant impact in the ways we had expected, but our team also stumbled on more improvements, just by having increased visibility of our fleet activity."

Richard Thomas, Director, UK Drainage Network

The UK Drainage Network Ltd., the UK’s leading independent drainage company, has rolled out Cybit’s telematics across its national fleet as part of an ongoing investment programme to continue to deliver the highest levels of service from its 12 centres around the country.

Cybit has worked alongside UKDN to reduce the average travel-time from job to job by 10%, and improve emergency response times by 30 minutes through the ability to dispatch the closest available engineer.

Cybit has dramatically reduced back-office administration time which has allowed front-line staff to communicate ETAs and updates with customers. Operationally the business is also reducing the total fleet fuel spend through combinations of driver behaviour and job allocation.

"Fleetstar has been a revelation to our organisation," commented Richard Thomas, Director, UK Drainage Network. "Not only has it had a significant impact in the ways we had expected, but our team also stumbled on more improvements, just by having increased visibility of our fleet activity. We have improved many areas of the business since implementing Fleetstar and we’re beginning to see progressive layers of bottom-line benefits."

The reports generated by Fleetstar also enable UKDN to manage adherence to its leasing agreements – which cover 90% of the fleet – by monitoring mileage and other maintenance requirements. In addition the system provides reports on timesheets, to make the management of out-of-hours working much more efficient.

Steve Towe, Director, Cybit: "Organisations often implement technology solutions to serve a specific purpose – however, Fleetstar’s modular design covers many areas of fleet activity and gives valuable business insights that produce lasting improvements. The UK Drainage Network is yet another example of a business using Fleetstar to enhance its bottom-line efficiency, while also making their brand more powerful. Service improvements and a commitment to using less fuel – thereby reducing emissions – make the UK Drainage Network a much more prominent brand in the industry."

Cybit provide powerful reporting capabilities facilitate effective management of operational costs and productivity and support strategic initiatives around Carbon footprint; compliance with legislation and driver behaviour. The strategic importance of Fleetstar-generated information extends beyond vehicle tracking into the heart of the enterprise: Fleet derived information can be directly integrated into a range of business systems to improve the efficiency of the entire organisation.

Cybit were recently recognised by the Sunday Times as the fastest-growing UK telematics provider because of the low-risk business model and customer methodology utilised in providing the range of second-generation telematics enable services.

About The UK Drainage Network Ltd.:
As one of the UK’s leading independent drainage specialists, UKDN is the market leader within the Insurance sector. Delivering a comprehensive specialist drainage service, the company manages drainage and burst pipe claims and provides subsidence investigation services for most of the UK’s largest insurers. A pioneer in leading industry standards, UKDN was the first drainage company to gain WRc (Water Research Centre) accreditation, which defines best practice compliance for the investigation and repair of domestic and light industrial drains and sewers. UKDN has a fleet of over 130 vehicles operating from 12 locations nationwide, and a National Response Centre in Marston Green, West Midlands.

About Cybit:
Cybit is a global force in Telematics, over 2,500 business-to-business clients use the company's fleet and asset management solutions to manage in excess of 50,000 assets – primarily in the public sector, service industries and logistics and distribution markets. Solutions include in-vehicle technologies, workflow management, CanBus integration and internet-based monitoring and reporting software. The company also provides business services to advise on operational and legal issues such as duty of care and working hours.

Cybit is the low-risk partner for the implementation of fleet-wide telematics products, driven by a consultative approach that enables customers to realise progressive layers of business benefits.

The business recently de-listed from the London Stock Exchange under the new ownership of Francisco Partners, a $5 Billion private equity technology investment organisation. Cybit was recently featured in the Sunday Times ranking number 1 for European Business Excellence and featured in the TechTrak league table of fastest growing UK technology businesses.

Additional information is available at

Contact information:
Duncan Burford
IBA - PR for Cybit
Tel: 01780 721 433

Graham Gordon
Marketing Manager, Cybit
Tel: 01480 423972

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