MMA Insurance Leverages ISO Claims Outcome Advisor for Motor Insurance Claims

  • Extensive trials show COA increased consistency and efficiency in claims handling

London, U.K. – 7 March 2011 – MMA Insurance has selected ISO Claims Outcome AdvisorTM (COATM) for the company’s motor insurance claims. COA is the industry's first personal injury claims management solution that manages the multiple dimensions of organisations' personal injury claims portfolios. COA will help MMA ensure that its claims settlements are accurate and consistent and remain within strict Ministry of Justice (MoJ) timelines — to maximise the efficiency of its claims handling operations. Insurance Services Office (ISO) Limited is the U.K.’s leading provider of personal injury claims evaluation solutions.

After market research, MMA used COA for six months to settle motor insurance claims. The results met MMA's expectations to improve the level of consistency among settlements and the efficiency of workflow — with a result in savings. COA enables MMA to keep track of its multi-site claims handling operations, giving the company better visibility and overall improved control over how claims are processed. Further, COA's advanced management information (MI) tools assist MMA in its strategic decision making.

Bob Perry, claims director for MMA Insurance, said, "After a successful trial period, we decided to enter into a long-term contract with ISO through our adoption of COA, and we're delighted with the results. ISO was extremely cooperative throughout the trial period, during which we were encouraged to use live claims. The by-product of the trial has been beneficial to MMA. From the onset, we’ve been able to witness the direct impact of the system on the consistency of our claims process. ISO’s appreciation of MMA as an individual business has led to a valuable relationship, and we hope to continue and expand our association with ISO in the future," concluded Perry.

About  MMA Insurance plc
One of the UK’s leading broker-only general insurers, MMA Insurance plc is a wholly owned subsidiary of French multi-national insurer, MMA IARD Assurances Mutuelles, which was set up over 180 years ago. It is part of Europe’s leading provider of Household and Motor insurance, Covéa Group. MMA has traded in the UK for over 50 years and enjoys an impressive track record of financial stability, emphasised by a robust Standard & Poor’s credit rating (A- Stable).

MMA Insurance offers a growing range of insurance products for individuals and small and medium sized businesses, all of which are distributed through a national network of over 3,200 brokers and intermediaries to ensure a local and expert service. In addition to its Reading headquarters, MMA has an expanding network of regional offices, which offers brokers a bespoke service for Commercial insurance products.

About ISO
Since 1971, ISO has been a leading source of information about property/casualty insurance risk. For a broad spectrum of commercial and personal lines of insurance, the company provides statistical, actuarial, underwriting, and claims information; policy language; information about specific locations; fraud-identification tools; and technical services. ISO serves insurers, reinsurers, agents and brokers, insurance regulators, risk managers, and other participants in the property/casualty insurance marketplace. ISO is a member of the Verisk Insurance Solutions group at Verisk Analytics. For more information, visit and or contact:

Mark Strang
Tel: 01252 761055

Claire Russell - PR for ISO
Tel: 01780 721433

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