Integrated Remote Support Solutions Showcased
Dallas, TX, November 3, 2011 – NTRglobal, a specialist in cloud-based help desk and ITSM delivery systems, today announced its participation in the IT Nation Partner Summit, an annual IT industry event held by ConnectWise. The gathering offers IT solution providers and the channel ecosystem the opportunity to learn, network and sharpen their business acumen through targeted breakout sessions, hands-on labs and town hall meetings.
NTRglobal's secure remote connectivity technology forms the core of ConnectWise Chat & Remote Control, a joint development that enhances client experience, increases profitability and improves help desk employee performance by enabling support technicians to assist multiple clients at the same time. The technology integrates seamlessly within the ConnectWise ticket management system and records all session details for clear accountability.
Domenick Lionetti, NTRglobal vice president of sales, said "IT Nation provides the ideal opportunity to illustrate how ConnectWise PSA partners can grow their business, reduce overall support costs and enhance customer satisfaction by integrating remote desktop and secure chat functionality."
ConnectWise COO David Bellini added, "We integrated NTRglobal technology to streamline our own support operations and saw immediate results. Support agent productivity increased by more than 50% and customer satisfaction ratings jumped significantly. We're convinced that our partners will experience the same dramatic results."
IT Nation 2011, scheduled for November 9-11 at the Hilton Orlando Bonnet Creek in Orlando, Florida, will draw more than 1,600 attendees. NTRglobal will exhibit in Booth 602 in the Solutions Pavilion.
Millions of users worldwide rely on NTRglobal's modular, cloud-based help desk and ITSM solutions. The NTR Cloud integrates seamlessly with MSPs, enterprise help desks and software partners to deliver global IT management, automation, remote access and support services. Data transfer and storage are protected through the extensive NTRglobal SSL network and ISO 27001-certified data centers located across the Americas, EMEA and Asia Pacific.
Designed exclusively for the IT channel, ConnectWise is the leading business management solution for service providers, MSPs, technology consultants, integrators and developers. Today more than 59,000 IT professionals rely on ConnectWise to achieve greater accountability, operational efficiency and profitability. ConnectWise fully integrates CRM, sales, help desk ticket and tracking, project tracking, IT service management, SLAs, dispatch scheduling, mobile IT services, time and expenses into a singular IT management software to dramatically streamline IT companies. Over the last 29 years, ConnectWise has become the premier business operating system for IT solution providers. ConnectWise APIs are accessed by over 300 organizations, including ConnectWise partners and industry leaders of the IT Nation.