ISO Named 2011 Service Provider of the Year

  • ISO's Ministry of Justice (MoJ) claims system recognised at the Insurance Times Awards
  • Developed in response to customers' needs
  • System currently processes approximately 25 percent of all MoJ personal injury claims in the U.K.

London, U.K. – 18 January, 2012Insurance Services Office (ISO) Limited, the U.K.'s leading provider of personal injury claims solutions, today announced that it has won the Service Provider of the Year Award at the Insurance Times Awards 2011. The ISO Ministry of Justice (MoJ) system, a web-based application-to-application (A2A) case management tool that helps insurers meet the MoJ-imposed deadlines for the personal injury (PI) motor claims handling process, helped ISO win the award, combined with industry recognition of the company’s outstanding level of service.

ISO's MoJ system was developed in response to customers’ needs to comply with the new MoJ claims process by the 30th April 2010 deadline. At that time, the system was the only insurer A2A system that could cope with all three stages of the MoJ process. This was achieved even though the civil procedure rules governing the use of the industry portal by claimants and defendants were not published until February 2010, allowing less than three months to develop and test the system. The short development timeline highlights the ISO team’s dedication and commitment to meeting the MoJ requirements on behalf of ISO customers.

The ISO MoJ claims management system has so far processed approximately 250,000 motor personal injury (PI) claims for insurance companies — about one in four of all MoJ PI claims in the UK. Claims managers can now see at a glance where each claim is at any given time during the process and which cases are approaching deadlines for responses and/or payments. Cases approaching deadlines can be moved to other handlers or other offices if there are resource issues that could result in missed deadlines.

In 2011, ISO rolled out the system to numerous customers who had been accessing the industry portal manually. Customers are now witnessing the benefits of the ISO system in streamlining the process for dealing with MoJ claims, making it faster and far more user-friendly.

For many insurance companies, no systems interface existed between the IDSL industry portal and the companies’ own claims platforms. ISO's web-based case management application enables insurance companies to communicate directly with the insurance industry's portal and meet the deadlines set by the MoJ — some as short as 15 days.

Commenting on the news, Joe Pendle, director of Client Services, ISO, said, "We listened to our customers and developed a solution that responded to their needs to accommodate the MoJ reforms coming into force — all in a very challenging timescale. We are extremely pleased that our system has been recognised by the insurance industry."

"The ISO system helps all parties within the claims life cycle — insurers, claims handlers, solicitors, and suppliers — settle claims quickly and fairly for the claimant within the strict MoJ timeframes," added Pendle. "This is the second award the ISO system won in 2011. It’s a well-deserved reward for the pioneering work of everyone involved in the development of the MoJ solution and for our dedication to meeting customers’ needs."

About ISO
Since 1971, ISO has been a leading source of information about property/casualty insurance risk. For a broad spectrum of commercial and personal lines of insurance, the company provides statistical, actuarial, underwriting, and claims information; policy language; information about specific locations; fraud-identification tools; and technical services. ISO serves insurers, reinsurers, agents and brokers, insurance regulators, risk managers, and other participants in the property/casualty insurance marketplace. ISO is a member of the Verisk Insurance Solutions group at Verisk Analytics (Nasdaq:VRSK). For more information, visit and or contact:

Mark Strang
Tel: 01252 761055

Claire Grant, IBA – PR for ISO
Tel: 01780 721433

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