Phoenix, Ariz. – December 11, 2012 – BillingTree®, one of the nation’s leading on-demand payment processors, announced today that Rincon del Diablo Municipal Water has experienced a significant increase in their customer’s utilization of paperless billing and online/telephone payments after implementing BillingTree’s partner driven comprehensive Electronic Bill Presentment and Payments portal. A key consideration in Rincon Water’s decision was BillingTree’s top rated PCI compliance, which addressed their security concerns over handling customer credit card payments.
The recently introduced system has allowed Rincon, which serves thousands of homes in Southern California, to reduce their Days Sales Outstanding time and ensure payments are consistently and effectively collected. Part of the program’s success is attributed to Rincon’s decision to offer both online and IVR pay by phone service, and to absorb processing fees for card payments. This has significantly increased the number of customers paying remotely with debit and credit cards, resulting in a decrease in their late and NSF (non sufficient fund) payments.
According to Andrew Stibal, Accountant at Rincon, "The BillingTree payment solution is good for customers as well as business. Prior to rolling out the portal most of our payments were handled manually, which meant a huge amount of time was spent on administration. BillingTree's offering has really improved our process, keeping costs low and giving staff time to focus on other commercial priorities. In addition, after signing up for automatic payments and electronic billing, customers save on monthly postage while ensuring we receive payments in a timely manner."
Liz Caracciolo, VP of Corporate Development at BillingTree, said "Rincon’s implementation of our partner driven comprehensive EBPP offering illustrates just how much impact offing multiple bill notification and payment options can have on improving payments and reducing costs within the utilities industry."
The proven leader in on-demand payment processing, BillingTree empowers customers with competitive advantage through a simplification of the billing and receivables process. By delivering the most innovative technology while making it as easy and inexpensive as possible to accept payments, BillingTree has revolutionized the payments landscape. Our software-as-a-service (SaaS) model delivers industry-leading payment solutions, proven integration, and point-and-click simplicity. BillingTree’s focus on innovation has allowed us to help more than 1,600 customers eliminate manual processes and automate their payment cycles. BillingTree – Growth is our Business. For more information, visit www.mybillingtree.com or call 877.4.BILLTREE.
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