Insurer chooses claims technology to achieve greater efficiency and better customer service
LONDON, August 5, 2014 - Sterling Insurance Group has chosen to implement Xactware’s suite of claims-estimating and management solutions throughout its personal lines division to improve the customer journey and speed of settlement.
Xactware, a Verisk Analytics (Nasdaq:VRSK) business, provides cloud-based claims solutions through mobile, online, and desktop platforms for professionals in the property insurance and restoration sectors.
The initiative gives Sterling’s claims team access to Xactware’s claims-estimating platform, Xactimate®, and its claims management network, XactAnalysis®. Sterling executives say they intend to deploy Xactimate on mobile devices, which will enable the company to process claims more efficiently and bolster its current reputation for excellent customer service. The seamless integration of Xactware solutions with Sterling’s internal claims systems will further streamline the claims journey.
Garry Simmons, head of Property and Liability Claims at Sterling, said, 'We are excited about our claims teams gaining access to the solutions offered by Xactware. We see that mobile claims estimating will soon be standard across the industry as others learn the benefits of inspecting, estimating, and settling claims while on-site. Sterling looks forward to leading the way with this new, exciting claims innovation'.
Sterling recently won Best Customer Service Initiative at the CII’s first Public Interest Awards. Its claims team has also earned top honours at the Commercial Insurance Awards 2013 and the recent Insurance Times and Post claims awards.
'It is a pleasure to work with Sterling', said James Grant, Xactware’s managing director of the U.K. 'Our software solutions and their claims expertise create a powerful combination that will yield tremendous benefits for Sterling and their customers'.
Visit Xactware.co.uk to learn more.
Xactware specialises in technologies for the property insurance, remodeling, restoration, and mortgage and lending industries. Xactware’s tools provide claims estimating, contents replacement, claims management, and property maintenance solutions for desktop, mobile, and online platforms. Xactware’s services include repair cost research and reports, aerial imagery, and real-time business intelligence. Xactware has been providing cloud services for customers since 1995. Xactware is a Verisk Analytics (Nasdaq:VRSK) business. For more information about Xactware’s solutions, contact Xactware at 020 7680 4970 Xactware.co.uk.